Privacy Policy

1. Introduction

Fluente ("we," "our," or "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us.

By using our services, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with our policies and practices, please do not use our services.

2. Information We Collect

2.1 Personal Information

We may collect the following types of personal information:

• Contact information (name, email address, phone number, business address)
• Professional information (company name, job title, industry)
• Account credentials and authentication information
• Communication preferences and marketing consents
• Payment and billing information (processed securely through third-party providers)

2.2 Business Data

As an AI cloud infrastructure provider for real estate brokerages, we may process business data including:

• Real estate transaction data and property information
• Client and customer information managed through our platform
• Analytics and performance metrics
• Usage data and system logs

2.3 Technical Information

• IP addresses and device identifiers
• Browser type and version
• Operating system and device information
• Website usage data and analytics
• Cookies and similar tracking technologies

3. How We Use Your Information

We use your information for the following purposes:

• Providing and maintaining our AI cloud infrastructure services
• Processing transactions and managing your account
• Communicating with you about our services and support
• Improving our services through analytics and research
• Ensuring security and preventing fraud
• Complying with legal obligations and regulatory requirements
• Marketing our services (with your consent where required)

4. Data Security and Protection

We implement enterprise-grade security measures to protect your information:

• Encryption: AES-256 encryption at rest and TLS encryption in transit
• Access Controls: Role-based access controls and multi-factor authentication
• Compliance: SOC 2 Type II certified infrastructure and processes
• Monitoring: 24/7 security monitoring and threat detection
• Data Sovereignty: Your data remains under your control with clear data ownership

5. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information. We may share your information only in the following circumstances:

• With your explicit consent
• With trusted service providers who assist in our operations (under strict confidentiality agreements)
• To comply with legal obligations or respond to lawful requests
• To protect our rights, property, or safety, or that of others
• In connection with a business transaction (merger, acquisition, etc.)

6. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal requirements)
• Portability: Request a copy of your data in a structured format
• Objection: Object to certain processing activities
• Restriction: Request restriction of processing in certain circumstances

7. Data Retention

We retain your information only as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. Retention periods vary depending on the type of information and applicable legal requirements.

8. International Data Transfers

If you are located outside the United States, please note that your information may be transferred to and processed in the United States. We ensure appropriate safeguards are in place for international data transfers in compliance with applicable data protection laws.

9. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child, we will take steps to delete such information.

10. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website and updating the "Last Updated" date. Your continued use of our services after such changes constitutes acceptance of the updated Privacy Policy.

11. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us: